At Jonathan Y Store, we believe that exceptional modern design should be paired with effortless service. Just as our All-weather Wicker Patio Furniture is built to endure the elements and our Ceiling Lights are crafted to inspire, our shipping and returns policies are designed with clarity, care, and your complete satisfaction in mind. We serve our global community of design-conscious customers with transparent policies that balance your flexibility with our commitment to quality.

Shipping Information

We deliver curated home decor worldwide (excluding select remote regions and parts of Asia). Our goal is to get your carefully selected items to you safely and efficiently.

Order Processing

Please allow 1-2 business days for us to process your order before it is prepared for shipment. You will receive a notification email with tracking information once your order is on its way.

Shipping Methods & Timelines

We offer two reliable shipping options to suit your needs:

  1. Standard Shipping
    • Carrier: DHL or FedEx
    • Cost: A flat rate of $12.95 USD.
    • Delivery Time: 10-15 business days after shipment.
  2. Free Shipping
    • Carrier: EMS
    • Cost: FREE on all orders over $50 USD.
    • Delivery Time: 15-25 business days after shipment.

Note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. You can track your order in real-time using the link provided in your shipping confirmation email.

Returns & Exchanges Policy

We stand behind the quality of every item we curate, from Daybeds & Chaise Lounges to Desk Lamps. However, we understand that sometimes a product may not fit your vision or space perfectly. Our policy is crafted to offer a fair and transparent resolution process.

Our Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Initiate a request via email → Receive an RMA & instructions → Ship the item back.
  • Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the return.
  • Exchanges: Available for size or color variations, subject to stock availability.
  • Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error or a defective item. For exchanges, we cover the cost of shipping the replacement to you.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request (Within 15 Days)
    Contact our Customer Care team at [email protected] with your order number and item details. Use the template below for efficiency.
  2. Receive Your RMA & Instructions
    Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship items back without an RMA.
  3. Package and Ship Your Return
    Securely pack the item in its original packaging with all accessories. Write the RMA number clearly on the outside of the box and ship it to the address provided.
  4. Refund or Exchange Processing
    Once we receive and inspect your return (3-5 business days after arrival):
    • For Refunds: We initiate a refund to your original payment method (Visa, MasterCard, JCB, or PayPal).
    • For Exchanges: We ship the replacement via your chosen method (Standard or Free EMS).

Refund Timeline & Method

Your refund will be processed to your original payment method within 7-10 business days after we receive and approve the return. The time it takes for the refund to appear in your account depends on your bank or PayPal’s processing times. You will receive an email confirmation once the refund is issued.

Items That Cannot Be Returned or Exchanged

To ensure the health, safety, and integrity of our products for all customers, the following are considered final sale:

  • Personal Care & Bath Items: For hygienic reasons, all products in the Bath category (e.g., bath accessories) are final sale.
  • Custom or Made-to-Order Items: Any item specifically customized for your order.
  • Damaged Items Due to Customer Misuse: Products not used according to instructions.
  • Items Not in Original Condition: Products that are used, altered, or missing original packaging and tags.

Return Request Email Template

To expedite your request, please copy, fill out, and send the following to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Jonathan Y Store Team,

I would like to request a [Return / Exchange] for an item from my order.

Order Number: [Please insert your order number] Product Name: [e.g., Adirondack Chair, Area Rug, Desk Lamp] Reason for Return/Exchange: [e.g., incorrect size, change of mind, defective item] For Exchanges: Desired Replacement Item: [Product name and variant, e.g., “Ceiling Fan – Brushed Nickel”]
Please provide the next steps and your return address.

Best regards,
[Your Full Name] [Your Email Address] [Your Shipping Address]

Questions? We’re Here to Illuminate.

Just as a Floor Lamp from our collection clarifies your space, we aim to clarify any questions you have. Our commitment extends beyond the sale of a Daybed or a Bathroom Mirror—it includes ensuring your complete satisfaction.

Jonathan Y Store Customer Care
Email: [email protected]
Address: 600 West 19th Avenue, Anchorage, US 99503
Serving Customers Worldwide

Where modern design meets everyday living, delivered.

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